Sarah pricing · three tiers

$5,000/month does 80% of a $120,000 inbound rep's job.

And reaches the 96% of Canadian physicians your field force will never have time to call.

99,555

physicians in Canada

(CIHI 2024)

3,600

reached by a national 30-rep team

30 reps × 120 targets each

95,955

physicians never called by a rep

96.4% of Canadian doctors

Pick the tier that matches your scope.

All tiers include the full compliance gate, audit trail, and admin operator queues. Tier-up unlocks more agents, more products, more jurisdictions, more channels, and higher-grade compliance + SLA.

Launch

One product, one jurisdiction. Inbound channel for a specialty-pharma launch.

$5,000/mo

$60,000/yr billed annually

+ $15,000 one-time onboarding

Talk to Sarah →

Scope

  • 1 Sarah agent
  • 1 product
  • 1 jurisdiction (CA or US)
  • English

Reach & volume

  • Unlimited HCP reach in-jurisdiction
  • ~2,000 conversations/mo included
  • Overage billed per-conversation above plan

Channels

  • Telegram

Compliance + audit

  • Full compliance gate (PAAB/OPDP)
  • Refusal-template library
  • Audit log · 1-year retention
  • Per-turn verifier + fair balance
  • Attribution dashboard

Admin operator queues

  • Commitments / samples / AEs
  • Conversation drill-down
  • Per-HCP profile

Support + brand

  • Shared white-label URL (/d/[you])
  • Next-business-day support
  • Compliance add-ons available à la carte
Recommended

Growth

Multi-product, multi-jurisdiction. The pre-IPO scale-up tier.

$15,000/mo

$180,000/yr billed annually

+ $35,000 one-time onboarding

Talk to Sarah →

Everything in Launch, plus —

  • Up to 3 Sarah agents
  • Up to 3 products
  • Both CA + US jurisdictions
  • English + French (Quebec Bill 96)

Reach & volume

  • ~10,000 conversations/mo included

Channels

  • + Email (Postmark)
  • + Voice + HeyGen avatar
  • + Slack integration

Compliance

  • Audit log · 3-year retention
  • WORM audit (S3 Object Lock)
  • Custom refusal templates
  • Dedicated MLR escalation queue

Intelligence

  • Outcome attribution (Rx lift DiD)
  • Sunday territory-intel brief
  • CRM integration (Veeva / SF HC)

Support + brand

  • Custom subdomain white-label
  • 99.5% uptime SLA
  • 4-hour support response

Enterprise

Big-pharma deployment. Custom MCP, white-label domain, dedicated SLA.

Custom

Negotiated per deployment

$75k-150k onboarding

Talk to sales →

Everything in Growth, plus —

  • Unlimited Sarah agents
  • Unlimited products
  • Global jurisdictions
  • Additional languages (JP, etc.)

Reach & volume

  • Unlimited conversation volume

Channels

  • + LINE (JP market)
  • + WhatsApp
  • + Custom channel adapters

Compliance

  • Audit log · 7-year retention (regulatory)
  • Private model fine-tunes
  • Dedicated MLR staffed by Veridian
  • Custom compliance rules per product

Integration

  • Custom MCP servers (Veeva, IQVIA, custom warehouse)
  • Full custom domain white-label

Support + SLA

  • 99.9% uptime SLA
  • 24/7 support · 1-hour response
  • Dedicated Customer Success Manager
  • PAAB submission service bundled

Prices in USD · billed annually unless noted · onboarding fee one-time at deployment · all tiers include the full compliance gate, audit trail, and admin operator queues

Stackable discounts for committed buyers

Bigger commitment, smaller per-unit price.

Volume discount

Each additional Sarah agent, product, or jurisdiction on the same deployment gets discounted off list. Stacks across all three levers.

  • 2nd item5%
  • 3rd item10%
  • 4th+ item15%

Multi-year contract

Lock in pricing and avoid annual escalators. Multi-year commits stack on top of any volume discount above.

  • 2-year contract5%
  • 3-year contract10%
  • Price-lock guaranteeany multi-year

Compliance services · à la carte

High-margin regulatory work, sold separately.

Attach any of these to any tier. Roadmap items — production-grade once Sarah core hits steady-state with paying tenants.

PAAB submission service

Canada
$25-50kper submission

Single APS preparation end-to-end — claims library + evidence map + PAAB-compliant copy + revision cycles + reviewer liaison. Volume discount on 5+/yr.

Sunshine Act reporting

United States
$25-50kper year

Per-transfer logging + quarterly aggregation + annual CMS filing. Covers samples, speaker bureau, CME, advisory boards, meals — every reportable transfer.

Canada Vigilance + FAERS auto-submit

CA + US
$25-50kper year

Automates the 15-day expedited AE filing pipeline. CIOMS draft → MLR review → regulatory submission, all instrumented. Beats the 90-second SLA from capture.

MLR review-queue staffing

Optional
$100-250kper year

We staff the MLR review queue with our reviewers. For tenants without internal MLR ops or wanting overflow coverage. Headcount scales with volume.

For pharma marketing agencies

License Sarah across your book of business.

Agencies like Klick Health, Cult Health, Real Chemistry, and Syneos Health Communications already manage 10-50 pharma clients each. Sarah deploys per-client under your account, with the same compliance gate, audit trail, and white-label branding flexed to each client's product. Agency partner pricing: 20-40% of first-year ACV per deployed Sarah (industry-standard white-label SaaS distribution), lower on renewals. Talk to us if your book has 5+ active pharma clients.

Agency partner inquiry →

Model your scenario

Plug in your real territory numbers.

Defaults are a representative Canadian specialty-pharma launch profile. Adjust the Sarah cost to model any tier above, or override every assumption to match yours.

Annual savings

$80k

67% less than today

Incremental HCP-visits / yr

+7.8k

650× more than today

MetricTodayWith SarahΔ
Annual spend$120,000$40,000$-80,000
HCPs covered120600+480
Visits / HCP / yr1015+5
Total HCP-visits / yr1,2009,000+7,800
$ / HCP / yr$1,000$67$-933
$ / HCP-visit$100$4$-96
Off-hours coverageNone24/7
Geographic reachUrban-concentratedFull national

About the model

Pricing positions Sarah as an inbound + after-hours coverage layer alongside your existing field reps — not a replacement. Calculator defaults assume one $120k inbound rep, 120 HCPs, 10 touches/HCP/yr, and Sarah at the Launch-tier price ($5k/mo). The coverage-gap math compares 30-rep national teams against CIHI 2024 physician counts.

Reach is unlimited, volume is metered. Any HCP in your licensed jurisdiction can reach Sarah — there is no coverage cap, which is the whole point of closing the 96% gap. What each tier meters is included conversation volume per month (Launch ~2,000, Growth ~10,000, Enterprise unlimited), with per-conversation overage above the plan allotment. The tier limit is a throughput allotment, not a ceiling on which physicians Sarah will talk to.

For deployments beyond one product or jurisdiction, pick the Growth tier or model the stack with the calculator above.